Frequently Asked Questions
SHIPPING
How much is shipping?
When making an order, you will be shown the available shipping options based on your shipping address and the time and day of your order. All of our available options include:
UNITED KINGDOM:
- Next Day
– For orders placed by 2pm – £6.50 (This Excludes Weekend) - Next Day Saturday
– Delivered by 1pm – £12.00 - Standard
– 1-3 Working Days – £4.50 - Saver
– 5-7 Working Days – £2.00
INTERNATIONAL:
- Standard
– Within 14 Working Days – £20 - Express
– Within 5-7 Working Days – £30
Pre-Order & Custom items will be shipped using your preferred shipping method on completion of your garment (not payment).
How do I track my order?
We currently deliver using Royal Mail. Once your order has shipped you will receive an email including your tracking details, which can be tracked here
How long will it take for my order to ship?
All garments are made to order in house and take 14 working days to be delivered. This excludes bank holidays & weekends. For your convenience, we’ll send you an email with tracking information. Once processed, your order will be delivered in line with your chosen delivery option.
Custom Orders take upto 21 working days to manufacture before being processed, excluding holidays & weekends. For your convenience, we’ll send you an email with tracking information. Once processed, your order will be delivered in line with your chosen delivery option.
I’m not in love with my order, how can I make a return?
We want our customers to be 100% satisfied with their purchase. If this is not the case, please send us an email with details. As each garment is custom made to order, we are unable to resell an item to any other customer other than the customer placing the order, hence we cannot accept returns on the basis of a change of heart.
In the very rare case there would be an issue with the fabrication of your garments, you can return them for store credit.
Do you offer free shipping and returns?
Unfortunately, we do not currently offer free returns. The cost of returning is the responsibility of the customer. We do however recommend sending via a tracked service as we do not accept liability if parcels go missing.
Free shipping is available as standard on all UK orders over £150
Do you ship internationally?
Yes, we do.
The shipping cost for international orders is a flat rate, starting at £20.
Customers are responsible for applicable duties and taxes. International shipping can take up to 21 working days. If you require an order earlier than this please get in touch before placing your order.
GENERAL QUESTIONS
I have a question, who do I contact?
Please email us any questions you have to info@gado.co.uk
How long will it take to receive an email response?
We try our best to respond to emails within 2 business days.
What if I need to change my order?
Once an order is placed, we are unable to make any changes to the items in your order. If you see an error in your shipping address, please email us at info@gado.uk with your order number and new address as quickly as possible, we will do our best to update the shipping address before the order is processed.
Do you offer custom colour & sizing options?
We are currently testing a new system that allows us to offer custom colour orders from our available fabric ranges and will be rolling this feature out across more styles in due course.
All orders are made true to UK sizes. Custom sized orders can be made to your specific measurements by selecting custom in the sizing option for any garment.
Custom orders are not eligible for refunds. Alterations can be made on items that have been made to specific measurements. Store credit will be given for any garments purchased in a custom colours with standard sizing.
The cost of returning is the customer's responsibility. We recommend shipping via a tracked service as we do not accept liability if items go missing in transit. By returning your order you are agreeing that the garment is unworn.
When will you re-stock items?
Most of our stock will change to a Pre-Order status once our current stock is sold out, the stock will then usually be replenished within several days. Some items may not show this option due to them being made using limited edition fabrics.
Sizes & fitting
Measuring tips to assure the best fit.
Bust
With arms at sides, place tape measure under your arms and run it around the fullest part of the bustline and across the shoulder blades.
Waist
Find the natural crease of your waist by bending to one side. Run tape measure around your natural waistline, keeping one finger between the tape and your body for a comfortable fit.
Hips
With feet together, run tape measure around the fullest part of your hips/seat, about 7 to 8 inches below your waistline.
Do you have a size guide & best measuring guidance.
We sure do, you will notice the following button on all product pages, click this to be given a true size fitting chart and international size conversions. If you are still unsure please don’t hesitate to contact us and we will advise you further on which size would fit you best.
| UK Size | Bust (Inch) | Waist (Inch) | Haips (Inch) | Bust (cm) | Waist (cm) | Hips (cm) |
|---|---|---|---|---|---|---|
| 6 | 30 | 24 | 33 | 76 | 61 | 84 |
| 8 | 32 | 26 | 35 | 81 | 66 | 89 |
| 10 | 34 | 28 | 37 | 86 | 71 | 94 |
| 12 | 36 | 30 | 39 | 91 | 74 | 99 |
| 14 | 38 | 32 | 41 | 96 | 79 | 104 |
| 16 | 40 | 34 | 43 | 101 | 84 | 109 |
International Size Chart
| UK Size | FR/ES | DE/NL | US | AUS/NZ | RU |
|---|---|---|---|---|---|
| 6 | 34 | 32 | 2 | 6 | 40 |
| 8 | 36 | 34 | 4 | 8 | 42 |
| 10 | 38 | 36 | 6 | 10 | 44 |
| 12 | 40 | 38 | 8 | 12 | 46 |
| 14 | 42 | 40 | 10 | 14 | 48 |
| 16 | 44 | 42 | 12 | 16 | 50 |
discounts & codes
Do you offer discount codes?
We may choose to run marketing campaigns using Discount Codes, these codes may be limited to the amount of uses per customer, per item or per order and also may be limited by time. These include and are not limited to Free Shipping codes. We also reserve the right to remove the use of Free Shipping & Discount Codes at any time. You can add your Discount or Free Shipping Code on both the Cart & Checkout pages when processing your order. We do not allow the build up of multiple Discount Codes on one order.
